Data deletion and privacy requests

Version: 16 October 2026 — C81

How to make a request

Email info@kuhnchi.com with the subject Privacy request or Data deletion request. Tell us which KuhnChi channel or site you used, the relevant phone number, email address or account name, and the information or conversation concerned. Both www.kuhnchi.com and za.kuhnchi.com use this contact. You do not need to create a new account or log into our websites to request help. Do not send passwords, one-time codes or full payment-card details.

What happens next

A person will review the request, identify the relevant records and, where needed, ask for proportionate verification. We aim to acknowledge support enquiries within one business day during Monday–Friday, 09:00–17:00 South Africa Standard Time, excluding South African public holidays. This is an acknowledgement target, not a guarantee that deletion is complete within one day. We will explain the proposed action, any further information needed and the applicable response timing.

Records covered

A request can cover information held in KuhnChi’s support Hub, connected service records, relevant exports, recovery copies and quarantined records. Old or quarantined messages are excluded from automatic replies and workflows. Keeping them during recovery does not remove your ability to make a privacy request. Deletion is reviewed and authorised by a person; no automated purge is currently enabled.

Limits and outcome

Some information may need to be retained for a legal duty, an unresolved complaint, a dispute or another lawful reason. We will explain any such limit and restrict retained information to the justified purpose. We will confirm the outcome of the request, including relevant limitations on recovery copies. Removing a channel’s access does not itself delete all existing records. We cannot delete copies independently controlled by Meta, TikTok, Pinterest, an email provider, another platform or another participant; those copies must be addressed through the relevant provider or person.

Contact and escalation

Responsible business: KuhnChi, 5 Linie Street, Tasbet Park X3, Witbank, Mpumalanga 1040, South Africa. Privacy contact: info@kuhnchi.com. You may raise a complaint with South Africa’s Information Regulator at Information Regulator. This procedure does not limit rights available under applicable law.