Refund policy

RETURNS AND REFUNDS

Last updated: 24 September 2026

Email info@kuhnchi.com before returning any item. Include your order number, the reason for your request, and photographs if the item is damaged, defective or incorrect. We will provide instructions and, where applicable, an authorised return destination. Do not send products to our registered office unless we specifically instruct you to do so.

Change-of-mind returns

You may request a change-of-mind return within 30 calendar days after delivery. The item must be unused, unworn, unwashed, in its original condition and packaging, and include all supplied parts and accessories. Proof of purchase is required.

For an approved change-of-mind return, the customer pays the return-shipping cost. Original delivery charges are not refundable unless applicable law requires otherwise. KUHNCHI does not charge a restocking fee.

Damaged, defective, incorrect or incomplete orders

Inspect your order promptly after delivery. Contact us as soon as reasonably possible if an item is damaged, defective, incorrect or incomplete. Include photographs of the product, packaging and shipping label where available. If the claim is accepted, KUHNCHI will provide an appropriate remedy, which may include replacement, repair or refund, and will cover reasonable authorised return costs where required.

Items that cannot be returned for change of mind

For health and hygiene reasons, opened or used personal-care, beauty or intimate-contact products cannot be returned for change of mind where applicable law permits. This exclusion does not remove rights relating to defective, unsafe, incorrectly supplied or misdescribed products.

Cancellations

Ask to cancel an order by emailing us immediately. We will cancel and refund the order if fulfilment has not started. If fulfilment or shipment has begun, the return process may apply. Any mandatory cancellation or cooling-off rights under applicable law remain available.

Refunds

Approved refunds are sent to the original payment method. We will notify you when the refund is initiated. Your bank or payment provider may take additional time to display the funds. A refund for an unshipped order will not be replaced with store credit unless you expressly choose store credit.

Legal rights

Nothing in this policy limits consumer rights that cannot lawfully be excluded. Where mandatory law gives you stronger rights, those rights apply.